Return and Refund Policy
Returns
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Certain items may not be eligible for return, including:
- Gift cards
- Digital products
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is defective or incorrect.
Exchanges
If you received a defective or damaged item, please contact us and we will arrange a replacement or exchange.
How to Start a Return
To request a return, please contact us at:
Email: caves@westwycombeestate.co.uk
Include your order number and details about the product you would like to return.